Bio-Trauma 911, Inc. was recently contacted by a family who recently lost a loved one who committed suicide. According to the family, they hired a crime scene cleanup company to remove the biohazards resulting from the shotgun suicide. Unfortunately, even though the crime scene cleanup company had thoroughly cleaned the carpet, blood was slowly returning to the surface of the carpet. And, there was an unknown sickening odor about the room.Technicians from Bio-Trauma 911, Inc. responded to the request for assistance. Upon arrival, they found that the carpet had in fact been cleaned, not removed as it should have been. Carefully cutting a neat square from the middle of the traumatized area, technicians confirmed their suspicions. Blood had penetrated the carpet, the padding and the sub-floor. The odor that still lingered about the room was that of drying blood mixed with cleaning agents.
The technicians spent the next couple of hours removing all of the affected carpeting and padding. They then removed and replaced the blood stained sub-floor. A carpet contractor was brought in to match a new piece of carpet with the existing carpet. Once complete, there was no evidence of the suicide and the odor soon began to dissipate.
To make matters even worse for the family of the deceased, insurance paid nothing for this cleanup job and the original crime scene cleanup company charged twice as much as what we would have charged had we been initially called upon to do the job.
The crime scene cleanup industry is now a very competitive industry. Crime scene cleanup companies come and go almost as quickly as day turns to night. If you are serious about your business and want to stay in business for any length of time, do the job right and stop overcharging innocent traumatized families. I and my staff are tired of trying to explain why “ABC Cleanup Company” charged $5,500 for a cleanup job that wasn’t done correctly. If you, as a fellow business owner, cannot represent our industry with the utmost honesty and integrity, please seek employment in another industry.
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Yes. Blood stained carpet must be removed! On a recent job we pulled the carpet up and there was actually no stain at all underneath! The pad provided a perfect barrier between the carpet and sub flooring. It sounds like the company wasn’t properly educated on the crime scene clean up business. However, like any business, there are reputable ones and just plain bad ones. Our company completely explains our cleaning process ahead of time so there is no confusion. We don’t overcharge, nor do we try to take all the market for ourselves. If you do a good job, stay fair with pricing, and don’t get caught up in greed, you will do fine. Here in Alaska, we provide a locally owned and operated business. We are small enough that we can give extremely fast and personalized service and FINESSE HOME SERVICES provides excellent references for proven workmanship.